Professional Services
"Plateau stands out as a clear leader, with excellent results in customer satisfaction, customer loyalty, and advanced features… They have made significant investments in professional services – and it shows."

- Bersin & Associates, 2005 Customer Satisfaction Study
Services

Plateau’s Professional Services offer worldwide implementation and consulting resources to assist organizations during all stages of the implementation. Our success in on-demand, on-premise, and hosted deployments is driven by our customer centric approach, highly skilled project professionals, and proven ENABLE methodology for managing the implementation and post-implementation process. Plateau Professional Services focus on three key areas:

  • Performance and Strategy Services
  • Implementation Services
  • Post Implementation Services

 

Performance and Strategy Services

Plateau’s experienced consultants help customers define and outline talent management strategies and processes that incorporate actionable plans for achieving individual and corporate objectives. These services include:

 

Implementation Services

Plateau Implementation Services’ unparalleled success in delivering on-premise, on-demand, and hosted deployments is based on Plateau’s proven ENABLE methodology. Plateau-ENABLE is a multi-phased approach designed to ensure a successful and on-time implementation of Plateau’s product suite. ENABLE begins with a complete business analysis of an organizations current requirements and processes to determine any product configurations. Following this analysis, each phase includes specific activities, tasks, deliverables, job aids, and work products that are tailored to the customer’s requirements and schedule.

Professional Services provides resources who have the product and implementation expertise to manage the project and ensure knowledge transfer to the organization. The Professional Services team is credentialed with the Project Management Institute’s Project Management Professional (PMP) designation. On the technical side of the implementation, Plateau offers highly skilled technical consultants with strong expertise in Java and Oracle-based web application development along with performance tuning, capacity planning assistance and implementation best practices.

Post Implementation Services

Post Implementation Services ensures customers’ continual advancement of their talent management strategy by expanding functionality beyond initial roll out. Plateau has created extended and specialized services to include:

  • Optimization Services
  • Supplemental Staffing Services
  • Upgrade Services