Plateau - Insights 2008 - Conference Agenda

Sunday, September 14, 2008
Monday, September 15, 2008
Tuesday, September 16, 2008
Wednesday September 17, 2008

Sunday, September 14, 2008

Conference Registration Open

Partner Round-up and Cyber Corral

Content Integration Course (3 hours)
External content can communicate learner data to Plateau in a number of ways - AICC, SCORM, and Plateau Native Tracking. This session explores these integration methods in detail, focusing on the technical details of content integration. Special attention will be given to common content integration issues and troubleshooting techniques.
Pre-requisite: Javascript familiarity

Integrated Plateau Question Editor & Online Exams (3 hours)
Make the most of Plateau exam features and take online testing to the next level. Learn how to use the Plateau Question Editor (PQE) to create objectives and questions for online exams. You'll integrate graphics and diagrams to brand the exam with your corporate look. Participants will build and deploy exams, learn how to provide user feedback, support timed exams, and implement adaptive learning via use of objectives. You'll also learn how detailed analysis reports can assess validity of exams before rolling them into production.

Custom Fun with Plateau Custom Reports
Learn to develop a custom report using the Plateau Reporting Framework. Gain basic, hands-on experience, via computer lab work, editing the report XML to add search filters, update SQL queries, and display additional data fields in the report output. Includes Plateau Database Overview, Plateau Reporting Framework, adding search filters, and adding data fields to report output.
Required pre-requisite: SQL Experience Recommended: Familiarity with XML and/or HTML

PM Pre-Conference Courses

Welcome Reception / Partner Round-up Grand Opening
Plan your arrival in time to attend the Sunday Welcome Reception. You'll experience the products and services of Plateau's Alliance Partners and re-connect with fellow users while you enjoy a sumptuous menu featuring locally farmed ingredients from the Gila River Indian Community.

Monday, September 15, 2008

Breakfast
Partner Round-up and Cyber Corral
Welcome & Plateau Corporate Direction Paul Sparta, Chairman & CEO, Plateau Paul Sparta will give attendees an overview of current market trends and share Plateau's plans for the future.
Plateau Product Roadmap & Vision Joe Herman, Sr. VP, Product Management & Alliances Joe Herman will discuss the vision for Plateau's Talent Management suite and will provide a preview of plans for upcoming product offerings and updates.
A Multi-Rater Approach to Managing Talent at W.L. Gore Mary Tilley, HR Leader, W.L. Gore and Associates W.L. Gore and Associates, Inc. has a very extensive and inclusive process for talent management. Using an annual multi-rater assessment approach, all associates are ranked and commented on by their peers regarding their contribution to their team, customers, and the Enterprise. Through a series of meetings and feedback discussions, this input is reconciled by committees and is used as a basis for making compensation recommendations . In addition, all associates and their development needs and plans are discussed in similar committees each year. Managing this data as the company grows is a big challenge. We have just implemented Plateau's multi-rater assessment and Compensation Management tools for our most recent contribution review and compensation processes and hope to leverage the capabilities of the full Plateau Talent Management Suite including, career development, learning management, competencies management, and succession planning broadly to help integrate all our efforts. Come hear how one of the 100 Best Companies to work for will leverage Plateau's full Talent Management suite to support its culture and associate development.
"The Buzz" - A Panel Discussion on Talent Management Moderator: Paul Sparta, Plateau Panelists: Bill Kutik, Technology Columnist, Human Resource Executive Magazine, Josh Bersin, CEO & President, Bersin & Associates and Nathan Swanson, Partner, Human Capital Management Research, ThinkPanmure David Smith, Managing Director-Talent & Organization Performance, Accenture
Lunch Lunch will include a review of the Customer Excellence Award Finalists and a sketch from The Watercoolers.
Learning Track	Interactive Workshop Carol Rozwell, VP Distinguished Analyst, Gartner Ms. Rozwell will lead an interactive workshop on how Web 2.0 and social software is affecting organizations' traditional approaches to learning. Attendees will learn how a social learning culture can benefit their organizations by enabling more informal, collaborative learning, how social learning platforms can help bridge learning styles across multi-generations, and how organizations can effectively govern social learning behavior and content. Broaden Your LMS Functionality: Conference and Event Registration at Disney Julie Atwater, Director of Enterprise Learning Systems, The Walt Disney Company Do you hold conference or event type sessions with multiple scheduled offerings occurring concurrently over multiple days? Incurring additional fees to use some "other" system to manage the enrollment process? Tired of recording all the learning history from these types of events in your LMS after the fact? The Walt Disney Company has developed an enhancement which leverages the existing Plateau APIs to facilitate this type of registration. Participants can browse by topic (subject area), day & time (segment start date & time) and register in a single click. Eliminate any replication of data and simplify your set up and reporting. Come see how The Walt Disney Company is leveraging their LMS to manage their internal conference and event registrations. Managing an LMS with Limited Resources at BearingPoint Ann Motogawa, Manager of LMS & Online Learning, BearingPoint Bearing Point's 16,000+ global employees are highly-mobile, heavy online learning users. The LMS Support Team supports the company's online training, mandatory compliance efforts, and reporting on a global basis with only a few Full-Time Employees. Learn how this small LMS staff uses roles and permissions, repeatable processes, and some customizations to meetthe needs of its population, limit the number of administrators, and keep costs low. Integrating and Developing Online Training in the LMS Using a Simple Web Publishing Tool at DOL Michael Gerwitz, DOL LearningLink Program Manager Matt Turley, DOL Mel Christie, DOL Over the past five years US Department of Labor (DOL) has employed a simple web publishing toolset to develop training programs. The toolset called WEKE enables training developers with no programming skills to produce interactive on-line courses. To date across DOL there are 200 courses using WEKE that are being easily maintained and updated by the content and course mangers. This presentation will discuss and demonstration how a content expert in an area such as ergonomics can rapidly and with no programming knowledge develop an interactive web-based course, interface it with Plateau, and deliver training in a secure LMS providing registration, bookmarking, and user reports.
Performance Track	Launching an IDP Strategy at NASA Cindy Steele, HR Development Specialist, NASA In Spring 2008, NASA launched the Individual Development Plan (IDP) functionality in its Plateau learning management system - the System for Administration, Training, and Educational Resources for NASA (SATERN). This session will offer a comprehensive look at NASA's IDP launch strategy and process, as well as an overview of the IDP resources and materials that were created for their employees. The change management effort surrounding this roll-out included extensive communication, training, marketing. Integrating Learning and Performance at Irish Life & Permanent Stuart Curtis, Project Manager, Irish Life & Permanent Irish Life & Permanent (IL&P) is a leading financial services provider in the Irish market. In regard to Talent Management, they had a clear business plan to incorporate both learning and HR programs to enhance their employee competencies. To support these efforts, IL&P went live with Plateau's LMS in January 2008 and they plan on going live with performance in January 2009. In this presentation, IL&P will share their integration planning strategy - utilizing comprehensive competency framework, common domain, and organizational structure, and are now working to prepare their employees for phase two.
Products Track	Learning Updates and Futures Tracy Burnette and Rachel Jordan, Product Management, Plateau This session provides an overview of Plateau's latest enhancements to the learning offerings and will include a discussion of features and functionality that are planned for future releases. The latest enhancements include new tools and reports for analyzing the effectiveness of training across the organization, support for multiple currencies, enhancements to report management, improvements to Curricula and Items, and more. Talent Planning Updates and Futures Renu Schmoyer and Jonathan Hotz, Plateau Systems Companies are looking to better understand and maximize the talent they have within their organizations. They want to quickly be able to get snapshots of employees and understand knowledge gaps in the organization. Easily finding and analyzing suitable successors for key positions or developing a bench strength of talent to move into critical job positions is essential. This session will provide an overview of best practices and Plateau's latest enhancements in the areas of Succession and Talent Planning. Analytics and Dashboards Updates and Futures Bill Lankenau , Product Management, Plateau Customers in a variety of industries are finding analytical analysis and dashboards an increasingly important resource for helping their administrators better understand talent data, monitor compliance, assess progress, and identify gaps. This session provides an overview of the latest enhancements to Plateau Analytics and will include a discussion of analytical and dashboard related features and functionality that are planned for future releases. Report Management Updates Rachel Jordan, Product Management, Plateau Customer needs vary when it comes to analyzing and reporting on their data. With a robust system to manage data, it is especially important to have a tool that allows customers to extract the data in a meaningful way. The new Plateau Report Designer allows customers to create new reports, and to add powerful charting and graphing, common styles, and calculations. This session will review the new Plateau Report Designer and improved report management features.
Services Track	iContent Solutions Overview Lee Wright, Sr. Director Services, iContent, Plateau Systems Julie Atwater, Director, Enterprise Learning Systems, The Walt Disney Company Kathryn Saunders, Director of Learning & Development, AIMCO iContent removes the burden of online content management from an organization, reduces costs, increases training efficiency, and greatly improves the user experience. By reducing content overhead and infrastructure administration organizations realize substantial cost savings and ensure faster content delivery. This session will cover all aspects of the iContent offering and present two customer examples. This includes hosting, content management, content testing, and delivery options. Hosting Jill Honerlaw, General Electric Talent Management Process Outsourcing Dave Todaro, Managed Services Program Manager, Plateau Talent Management Process Outsourcing and Advanced Administrator Support are two new service offerings designed to allow your staff to focus on the tasks that add the most value to your team. In this session, more will be discussed about what these service offerings are, and how the scope of these agreements can be tailored to fit your staffing and budget needs. Globally Expanding the Use of the LMS at Yahoo! Jose Licea, LMS System Administrator, Yahoo! Yahoo! is a global organization with over 14,000 employees. In 2007, they expanded the use of their learning management software to Taiwan and Europe. In this presentation, they will share the challenges they faced in this global rollout, how those challenges were addressed, what lessons they learned, and what the future holds for them with regard to Learning and iContent.
Plateau Global University Learning Labs	Publishing for Plateau Using Captivate, Articulate, and Breeze / What's Coming in SP5 for Learning? Plateau Report Designer in SP5 / New Talent Profiles in SP5 VLS - Connecting with a Virtual Audience / Working Smarter - 5 Tips to Use Plateau More Efficiently SP5 Updates for Performance including Talent Pools / Plateau Report Designer in SP5
Plateau Global University Open Demos	Try It Sessions / Ask a Plateau Instructor
User Group Meetings Each user group hosts their own meetings during Insights.

Tuesday, September 16, 2008

Breakfast
Partner Round-up and Cyber Corral
Unifying Talent Management at Zions Bancorporation Connie Linardakis, Chief Human Resources Officer, Zions Bancorporation Zions Bancorporation is a growing U.S. Based financial institution with almost 12,000 full-time employees disbursed over 10 western states. With multiple subsidiaries operating autonomously under the Zions corporate umbrella, the corporation faced the challenge of adopting a unified talent management practice across the organization while maintaining its' autonomous operating model. Connie Linardakis, Chief Human Resources Officer of Zions Bancorporation, will discuss the state of talent management at Zions prior to embarking on its current initiatives, the business drivers for developing its strategy, and how Zions is moving forward with execution.
Customer Panel
Dr. Robert Ballard, Renowned Ocean Explorer Dr. Ballard is most famous for the discoveries of the wrecks of the RMS Titanic in 1985, the battleship Bismarck in 1989, and the wreck of the aircraft carrier USS Yorktown in 1998. Most recently he discovered the wreck of John F. Kennedy's PT-109 in 2003. Hear how Dr. Ballard assembles and leverages a winning team to make amazing discoveries.
Learning Track	Maximizing Profit with Plateau's LMS at Deltek Karen Ryan, Manager of Training Operations, Deltek, Inc. The deployment and integration of an LMS in a for-profit environment presents organizations with a number of challenges. With minimum customization, the Plateau Commerce module can record purchases made by clients in a secure platform and allows administrators to monitor the use of all items. However, administrators need to consider the limitations of the standard configuration and determine what customizations are needed for specific business requirements. Currently Deltek is in a Phase II customization with Plateau to address non-standard functionality such as on the fly discounting, early bird pricing, subscription based learning and volume discounting.
Performance Track	Implementing a Talent Management Solution in a Decentralized Organization Susan Selim, VP Project Management Office, Zions Bancorporation Zions Bancorporation, a 12,000 employee financial services company with multiple subsidiaries operating autonomously under multiple brand identities and local management teams in the western and southwestern U.S. is implementing a talent management strategy and tools that include adoping Plateau's solutions for learning management, performance, development, succession, goals, and hosting services, including online content. Zions' multi-year project to implement i-achieve, the name of its talent management system, across all of its operating units is complex both in scope and due to its decentralized operating model. Susan Selim, project manager for i-achieve, will discuss how Zions approached this challenge and is moving forward with execution and adoption. The Business Case for Strategic Talent Management David Foreman, Chief Learning Officer, Human Capital Institute This briefing provides a comprehensive view across the spectrum of human capital management. It presents the key concepts and practices that distinguish the companies leading the way in maximizing the value of their talent, and it demonstrates the impact that top talent can bring to the enterprise. The briefing provides a valuable synthesis of the latest research, best practices, models, and thought leadership in human capital management.
Products Track	iContent and iContent Learning Bill Lankenau and Lee Wright, Plateau iContent is rapidly transforming the way organizations purchase, manage, and deploy third party and custom e-learning content. Organizations worldwide can search for, preview, and buy titles from leading global content providers - anytime, anywhere, and from any geographic location. This session provides an overview of the latest enhancements to iContent and iContent Learning and includes a discussion of features and functionality that are planned for future releases.
Services Track	Characteristics of a Successful Implementation - an Organization Perspective Terry Medhurst, Vice President of International Services, Plateau Systems In this interactive session Plateau will explore the characteristics of organizations and project teams that deliver successful implementations. Themes will include effective project governance, managing transformational projects, working with your IT team and a host of project related tips, anecdotes and stories. The session will also highlight some of the common problem areas to avoid and whilst focused on TMS implementations, the content of the session could be applied to almost any software implementation. Breaking Public Sector Barriers: Enterprise Buy-in in a Decentralized Organization Ilene Landon and Steven Urban, Professional Services, Plateau This informative session will focus on helping our public sector audience deal with generating buy-in across organizations that are run autonomously. These decentralized organizations could have different training methods, their own CIO, their own administrators, their own naming conventions, etc. We will be presenting ideas to help our clients deal with this dilemna by blending our Change ENABLEment strategy solution with our Professional Services solutions around this issue. The topics covered will be: Initial Approach Stakeholder Engagment Control in a Decentralized Environment Configuration Solutions with a Live Demo of suggested system solutions
Plateau Global University Learning Labs	What's Coming in SP5 for Learning? / VLS - Connecting with a Virtual Audience
Plateau Global University Open Demos	Try It Sessions / Ask a Plateau Instructor
Conference Lunch
Learning Track	Managing Regulated and Non-regulated Training at Millennium Pharmaceuticals Joseph Horvath, Senior Director of Training & Documentation, Millennium Pharmaceuticals Life sciences companies must be agile and efficient while also maintaining the highest standards of quality and compliance. In principle, the systems and processes that ensure compliance can also be those that promote efficiency and agility by delivering information at the moment of need. In practice, however, these systems are often more effective at maintaining and demonstrating control than they are at supporting performance. As a result, many companies have developed dual systems for common functions like training administration. Millennium sought to simplify their business, at least with respect to training, by establishing a single, common process for training administration and a single, validated learning management system (Plateau Learning) for use by all. In this presentation, they reflect on the challenges they faced, the approach they took, and the lessons they learned. Challenges and Benefits of System Integration within a Diversified Group of Business Units at APMM Christian Hjortkjaer, Head of Knowledge Management Solutions, A.P. Moller-Maersk Standard connectors and integration workbooks make life easier when system integration is on the agenda. However, the key to truly generating business value is always good data quality and effective business processes. This session describes the challenges and benefits derived from simple data exchanges between an LMS and other enterprise systems in a diversified group of business units. User profile information and learning history are the two centre elements of data exchange made - you'll get to know how much change such simple data exchanges can generate. Developing and Integrating You First Online Course with the LMS using Adobe Flash and SCORM 2004 John Polascheck - Qualcomm
Performance Track	A Unique Approach to Measuring and Rewarding Employees at WL Gore James Roe, Human Resources W.L. Gore & Associates, Inc. has a unique corporate culture of collaboration and innovation which highly regards the power of small teams and belief in the individual. Effectively measuring and appropriately rewarding each Associate's contribution to the Enterprise is an integral part of Gore's talent management philosophy. In this session you will understand why W.L. Gore took this unique approach to talent management; hear how W.L. Gore implemented this strategy - from planning to execution - and the partnerships to make it happen; learn how technology is key to effectively support this strategy globally.
Products Track	Compensation Renu Schmoyer, Plateau First Hand Look: The Benefits of eLearning and eAssessment in a New Economy Swarna Srinivas, President, KESDEE Inc It is widely recognized that your organization's learning and talent management initiatives are only as successful as your return on your investment. eLearning and online assessments are often the most effective and efficient way to reap the benefits of your talent management programs. Plateau has assembled a panel of thought leaders on this topic, from 3 leading content organizations, to share their experiences on: Using eLearning and online assessments as the fastest and most efficient method for employee development Exploring online assessments to fill competency gaps in your organization, improving employee development and increasing productivity and proficiency Opening up new revenue streams through your eLearning initiatives, using your content and systems as tools to offer training and knowledge to external learners Learning Updates and Futures Tracy Burnette and Rachel Jordan, Product Management, Plateau This session provides an overview of Plateau's latest enhancements to the learning offerings and will include a discussion of features and functionality that are planned for future releases. The latest enhancements include new tools and reports for analyzing the effectiveness of training across the organization, support for multiple currencies, enhancements to report management, improvements to Curricula and Items, and more.
Services Track	Plateau Standard Connectors - New, Existing, and Upgrade Implementations Sam Passman, Engagement Manager, Plateau Systems Based on the need to provide simpler and cheaper solutions to move data, Plateau has developed a suite of Standard Connectors. Similar to custom connectors, standard connectors allow you to move data from one system to another for a one time migration, as well as ongoing interfaces. Plateau currently supports 13 entities, and more will come. With no development or upgrade costs, Standard Connectors are perfect for a new implementation or you existing solution. Breaking Public Sector Barriers: Enterprise Buy-in in a Decentralized Organization Public Sector - SF182/EHRI Ilene Landon, Plateau
Plateau Global University Learning Labs	SP5 Updates for Performance - including Talent Pools / Plateau Report Designer in SP5 Training Evaluations & Questionnaires in SP5 / Publishing for Plateau Using Captivate, Articulate, and Breeze New Talent Profiles in SP5 / Plateau Report Designer in SP5
Plateau Global University Open Demos	Try It Sessions / Ask a Plateau Instructor
Insights Evening Event & Customer Excellence Awards

Wednesday, September 17, 2008

Breakfast
Partner Round-up and Cyber Corral
Content as a Service Ed Cohen, Plateau

Learning Track	An Innovative Approach to Implementing and Upgrading an LMS at DIA Pinakin Patel, DIA Program Manager, and Kelly Bombyk, DIA Project Manager The Defense Intelligence Agency's (DIA) Joint Intelligence Virtual University's (JIVU) implemented Plateau version 5.5 and upgraded to version 5.8. They will cover milestones, timelines, DIA's interesting method of upgrading via data migration and lessons learned. They will also cover the added functionality that is incorporated/implemented at DIA to include a customized user registration page, sites and web services. Lastly they will cover the future plans JIVU has for its LMS implementation of adding new functionality/integration as well as incorporating other intelligence agencies.
Products Track	iContent and iContent Learning Bill Lankenau and Lee Wright, Plateau iContent is rapidly transforming the way organizations purchase, manage, and deploy third party and custom e-learning content. Organizations worldwide can search for, preview, and buy titles from leading global content providers - anytime, anywhere, and from any geographic location. This session provides an overview of the latest enhancements to iContent and iContent Learning and includes a discussion of features and functionality that are planned for future releases.
Plateau Global University Learning Labs	Working Smarter - 5 Tips to Use Plateau More Efficiently / Training Evaluations & Questionnaires in SP5
Closing Remarks and Prize Drawings Paul Sparta, Plateau